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Saman Official
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Terms & Conditions

Last updated: October 21, 2026

Welcome to Saman Official. By accessing or using our website located at https://samanofficial.com, placing an order, or registering an account, you agree to comply with and be bound by the following Terms and Conditions. Please review them carefully before using our platform.

  1. Account Registration & Security

  • You must provide accurate, current, and complete information during checkout or registration.

  • You are responsible for maintaining the confidentiality of your login credentials, including passwords or social login authentications.

  • Saman Official reserves the right to suspend or terminate accounts that provide misleading information or engage in suspicious activity.

  1. Product Authenticity & Pricing

  • 100% Genuine Products: We guarantee the authenticity of all cosmetics, skincare, and beauty products sold on our platform.

  • Pricing: All prices displayed on the site are in Bangladeshi Taka (BDT). While we make every effort to display accurate pricing, errors may occasionally occur. We reserve the right to correct prices or cancel orders placed at incorrect price listings.

  • Availability: Products displayed on the site are subject to stock availability. If an item is out of stock after order placement, our team will promptly notify you.

  1. Orders & Payment

  • Placing an order constitutes an offer to purchase the specified merchandise. An order is confirmed only after successful verification via SMS, phone call, or payment confirmation.

  • We accept Cash on Delivery (COD), Mobile Financial Services (bKash/Nagad), and verified online payment gateways.

  • For certain high-value products or specific locations, partial advance payment may be required to confirm dispatch.

  1. Shipping & Delivery

  • We deliver across Bangladesh through authorized third-party courier services.

  • Standard delivery takes 2 to 3 business days within Dhaka and 3 to 5 business days outside Dhaka, subject to external transit conditions.

  • Free delivery offers (e.g., on orders above BDT 1,199) apply automatically at checkout when criteria are met.

  1. Return, Exchange & Refund Policy

  • Customers must inspect products in the presence of the delivery courier.

  • If an item is received damaged, leaking, defective, or incorrect, you must report it to our customer support within 24 hours of receipt with photo/video proof.

  • Due to hygiene and health regulations, opened or used cosmetics and skincare products cannot be returned or refunded unless defective or expired at the time of delivery.

  • Special promotional bundles (e.g., Flash Sale, Clearance, BOGO, or marked "No Return, No Refund") are non-refundable.

  1. Reward Points & Promotions

  • Reward Coins / Super Points earned through purchases, sign-up bonuses, or product reviews are non-transferable and possess no direct cash value outside the Saman Official platform.

  • Redemption limits and percentage caps apply as configured in our store policy.

  1. Limitation of Liability & Governing Law Saman Official shall not be held liable for any indirect, incidental, or consequential damages resulting from product misuse, allergic skin reactions, or delivery delays caused by natural disasters or courier disruptions. These Terms are governed by and construed in accordance with the laws of the People's Republic of Bangladesh.

  2. Contact Information For any questions or support regarding these terms, reach us at: